Call : +8801711-234694. Email: support@tessill.com. Address: Road- 01, Lane-3, Block-B, Section-6, Mirpur-1216, Dhaka, Bangladesh.   

Privacy Policy

Privacy Policy

Tessill.com Privacy Policy

  1. Introduction

This Privacy Policy governs the data collection, storage practices, user rights, and contact information for privacy inquiries for www.tessill.com. This Privacy Policy is effective as of January 2025 and shall be governed by and construed in accordance with the laws of Bangladesh. By using the Website or Service, users consent to the data practices described in this Privacy Policy.

  1. Collection of Personal Information

2.1. Personal Information Defined

For the purpose of this Privacy Policy, “Personal Information” refers to any information that identifies, relates to, describes, or is reasonably capable of being associated with a specific individual, including but not limited to, names, addresses, phone numbers, email addresses, and any other information that may be used to identify You.

2.2. Types of Personal Information Collected

When You use the Website or Service, We may collect several types of Personal Information, including but not limited to:

  • Names

  • Email addresses

  • Phone numbers

  • Postal addresses

  • IP addresses

  • Billing and payment information (if applicable)

  • Any other information voluntarily provided by You on the Website or through the Service

2.3. How Your Personal Information is Collected

Your Personal Information may be collected through various means, including but not limited to:

  • Directly from You when You provide such information through our online forms or when contacting us

  • Automatically as You navigate through the Website, using tools such as cookies, log files, and clear gifs

  • From third parties, such as service providers, business partners, or social media platforms, subject to your privacy settings on such platforms

2.4. Children’s Privacy

The Website and Service are not directed to individuals under the age of 18, and We do not knowingly collect Personal Information from children under the age of 18. If You believe that We have inadvertently collected any Personal Information from a child under the age of 18, please contact us immediately.

  1. Use of Personal Information

3.1. Purposes of Use

We may use Your Personal Information to:

  • Provide, personalize, maintain, and improve the Website and Service

  • Communicate with You about the Website, Service, or any other relevant matter

  • Process payments and complete transactions

  • Verify Your identity and detect potential fraudulent activities

  • Respond to Your inquiries and provide customer support services

  • Send You promotional and marketing materials, subject to Your consent and applicable laws

  • Comply with legal obligations or protect our rights, property, or safety

  • Aggregate and anonymize Your Personal Information for data analytics purposes

2.2. Legal Basis for Processing

The collection and use of Your Personal Information is based on the following legal grounds:

  • Performance of a contract: We may process Your Personal Information to complete transactions and fulfill our obligations under any contract with You

  • Legitimate interests: We may process Your Personal Information for legitimate interests, such as to maintain and improve the Website and Service or to protect our rights, property, or safety

  • Consent: With Your explicit consent, We may process Your Personal Information for specific purposes, such as sending You marketing materials or using cookies

  • Compliance with legal obligations: We may process Your Personal Information to comply with applicable laws, regulations, court orders, or government requests

  1. Storage and Security of Personal Information

4.1. Data Storage Practices

Your Personal Information may be stored electronically or physically and may be processed, stored, or accessed in jurisdictions outside of Bangladesh, subject to applicable laws and regulations.

4.2. Data Retention

We will retain Your Personal Information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or protect our rights.

4.3. Data Security

We are committed to protecting the security of Your Personal Information and have implemented appropriate technical and organizational measures to protect Your Personal Information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, We cannot guarantee the absolute security of Your Personal Information.

  1. Your Rights as a User

5.1. Right to Access

You have the right to request access to Your Personal Information that We hold and receive a copy of that information, subject to certain limitations and exceptions under applicable law.

5.2. Right to Rectification

You have the right to request the correction of any inaccuracies in Your Personal Information that We hold, to ensure that it is complete, accurate, and up-to-date.

5.3. Right to Erasure

Subject to certain limitations and exemptions under applicable law, You have the right to request the deletion of Your Personal Information that We hold, where it is no longer necessary for the purposes for which it was collected, or where We have unlawfully processed Your Personal Information.

5.4. Right to Restriction of Processing

Subject to certain limitations under applicable law, You have the right to request the restriction of processing of Your Personal Information, where the accuracy of the information is contested, or the processing is deemed unlawful.

5.5. Right to Data Portability

You have the right to receive Your Personal Information in a structured, commonly used, and machine-readable format and to transmit that information to another data controller, where technically feasible.

5.6. Right to Object

You have the right to object to the processing of Your Personal Information, where the processing is based on our legitimate interests or the performance of a task carried out in the public interest or in the exercise of official authority. You also have the right to object to direct marketing and withdraw Your consent to receive marketing materials at any time.

5.7. Right to Lodge a Complaint

If You believe that We have infringed upon Your privacy rights or have otherwise violated this Privacy Policy or applicable laws, You have the right to lodge a complaint with a supervisory authority.

  1. Contact Information

If You have any questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, please contact us at:

Email: support@tessill.com

Phone: 01711-234694

Address: Tessill Headquarters, Lane-3, Block-B, Section-6, Mirpur, Dhaka-1216,

  1. Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy from time to time. If any material changes are made, We will provide notice on the Website or through other means, as appropriate. Your continued use of the Website or Service after the effective date of any changes constitutes acceptance of those changes.